I wrote this post for the Solid and Usable Software blog to reinforce some ideas:
- People are more important than processes (and tools); (I know this is an overrated quote from the Agile Manifesto, but in practice it is not so commonly applied…)
- Zero-Defects culture is possible;
- Zero-Defects products are the result of disciplined teams and (professionally) courageous management.
If you like these ideas and want to read more, check the complete article.